The ROI of every dollar spent on user experience is $100.
Basically, it pays to make the user experience as easy as possible for your customers. And this is never truer than when it comes to booking appointments.
If you’re still booking appointments via telephone or other manual methods, you’re not only missing out on a huge swathe of customers but also some serious profits! Here’s why an online booking system can make life more enjoyable for you and your customers while seeing your profits soar.
1. Improves your customer experience
There’s no doubt that a booking app improves the customer experience for customers looking to book an appointment, but have you ever thought about how telephone bookings affect your existing customers?
If you’re relying on calls to allow customers to book, that means you’ll have to take calls midway through treating a client.
This interruption can make customers feel devalued and also make their experience less pleasant all around.
By providing customers with a way to book online, you can go about your workday with no unwanted interruptions and give visitors the full attention they deserve.
This, in turn, makes them more likely to keep coming back, therefore boosting your profits with the help of a loyal customer base.
2. Reduces your workload
When you automate your manual processes, you significantly reduce your workload and the time spent doing simple but time-consuming tasks. But why does this matter for profits?
When your time is taken away from manual chores, you have more time available to focus on the most important thing - growth.
Whether it’s coming up with a new social media marketing campaign or handing out flyers in the town center, the more time you have available to actually boost profits, the better.
3. Keeps customers happy
A whopping 60% of Americans prefer booking online to booking over the phone. Keeping your customers happy means they’re more likely to transform from one-time customers to loyal customers.
Customers appreciate when brands take their preferences into account, so allowing your audience to book appointments via an online system will show that you’re interested in making things easier for them.
Plus, since digital interactions are only set to become more and more common, going online helps to future-proof your business.
And you know what happy customers mean!
4. Opens your business up to a wider audience
40% of bookings made online are made outside of business hours. If you’re only allowing customers to book appointments by coming to your salon in person or calling on the phone, you’re missing out on customers who want to book outside of working hours - and there are more of them than you think.
Another way you’re limiting your reach if you don’t allow online bookings is by missing out on Gen Z and Millennial customers.
With a whopping 80% of millennials or Gen Z scared of making calls, allowing people from younger generations to book online will open up your salon to other demographics.
The Online Booking App That Gets Results
There’s no doubt that allowing customers to book online via an app or website saves you time, improves customer satisfaction, and boosts profits.
The natural next question is, which booking app should I use? Fortunately, we’ve got the answer. MyCuts app does a lot more than just allow your customers to book online, although that is undoubtedly one of its most useful features.
Our booking app is optimized across all devices, automatically backs up all data, and allows you to easily control inventory, keep track of client preferences, and send out automatic appointment reminders to reduce no-shows.
Find out more about our game-changing app and what it can do for your business here.
Or sign up for free today and watch your sales soar!