An alarming number of missed appointments and double bookings is a problem all salons encounter. The earnings of a salon are limited by the number of filled chairs, so the importance of a reliable appointment booking system is undeniable. The fact that clients often forget about their appointments and do not show up is already a major problem, but the scheduling mistakes hairstylists make when trying to manage their clients can ruin the salon altogether. Although appointment booking is not rocket science, things are not as simple as writing a name in a calendar either. The client scheduling needs and the availability of the beauty professional often clash, so a system that can handle these complexities can greatly improve the salon operations and the client experience.
How to avoid common scheduling mistakes
After missing an appointment, clients often call to arrange another date, this time on short notice. Having to reschedule everything and make sure that the new appointment will not get delayed puts a strain on the hairstylist. Refusing a loyal customer point blank is out of the question, so squeezing the appointment somewhere in the already busy schedule is the only solution. The problem is that your client also needs to have a free schedule when you do. This to and fro is normal, yet damaging when trying to match schedules especially on short notice. You can avoid scheduling mistakes by using a salon app. The idea of double booking can be completely dismissed when using this type of system, while rearranging appointments is no longer necessary, because automatic appointment reminders are send to your customers. If they are reminded that they need to make a visit to the salon a day prior, there is no reason for them to miss the appointment anymore. The app will not eliminate all your client management problems, but it will definitely make your job easier.
The importance of being on time
Salon etiquette requires a strict compliance with the established appointment time. The unnecessary waste of customers and hairstylists’ time caused by missed appointments and double bookings can ruin the relationship between client and business permanently. It is in the best interest of the salon to find a solution to this problem and try to avoid scheduling errors as much as possible. Numerous factors can make appointment scheduling rather challenging and these impeding problems can be quickly solved with an integrated scheduling system. People go to a salon to get pampered and expect to be the center of attention while they are sitting on that chair. If a stylist is overbooked and running late, their image as professionals will get ruined. It is essential to be respectful of the time of your clients to ensure that they will come back. An amiable atmosphere is essential inside a salon and being late is something that can cause strife. Salon apps lie at the intersection of providing efficiency and timely access to services, because these systems ensure not only that clients are constantly reminded of their appointments, but also that stylists will manage their schedule better.